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Real life senarios

My most profitable salesman regularly takes extended lunch breaks and has recently returned to the office behaving in an uncoordinated manner. Colleagues suspect he is drinking more than he used to. He has a company car which he uses to go to business meetings. What should I do?

 

You would need to address the following questions:

  • Has he been issued with his Terms and Conditions?
  • If so what reference, if any, is there concerning drinking / drink driving?
  • What penalties, if any, are published for employees offending for this particular offence?
  • How long the salesman had been employed?
  • Has he got a history of poor behavior/drinking problems etc?
  • If so what action, if any, had been taken?
  • Do you have a Drink/Drugs policy in force and the means to test him?
  • Have similar problems arisen previously with other employees and (if so) what action (if any) had been taken?
  • Has anything happened to this salesman in his personal life or at work that could provide some explanation for his behavior?
  • Do you have a disciplinary & Grievance Procedure?

Assuming that there is no previous history of this sort of behavior and that drink/driving was not prevalent throughout the company (!) We would advise as follows.

First of all, as an employer, you have a duty of care; not only to the salesman but also to other employees who may travel with him and also to the general public. If there was an imminent risk then action may be needed to be taken without delay. Secondly, if the allegations are true, the employee would be in serious breach of either explicit rules (stated in his contract) or implied terms (under a duty of trust and confidence) not to drink when driving and/or whilst on duty. With regard to “proving” that the salesman had been or was under the influence of drink the standard of proof is not the same as a criminal court and you may therefore rely upon a reasonably held belief – supported, where possible, by witnesses, if absolute proof was not available.

We would suggest that disciplinary action should not be undertaken at this stage. We would suggest that counseling may be a more satisfactory method of resolving these problems and possibly obviate the need for disciplinary action. We would advise that you should first of all establish the facts of the matter. (It may be that comments have been made that are frivolous or vexatious)

If the information is available then we would recommend that you list the number of occasions that the salesman has taken an extended lunch break (lateness should also be looked at as this could indicate a more serious problem) and collect any other evidence that was available; including witness statements.

The salesman should then be interviewed by his immediate manager and informed about the observations/allegations. He should be advised that the aim of the interview is to talk to him privately and confidentially about the matter and that this was not a disciplinary interview. He should be informed that intention of the interview is to determine the truth of the matter and if this confirmed what had been said then you needed to agree, with the salesman, what action needed to be taken to deal with it. He should be questioned and discussion take place concerning his actions and any problems (personal or work related) that may have caused or led to his behavior.

If the allegations prove to be untrue then the salesmen needs to be clearly informed of this.

If the salesman admits the behavior/drinking and there are no mitigating circumstances/underlying reasons then he would need to be advised that that you considered the matter to be extremely serious and, should he continue to take extended lunch breaks or otherwise continue to behave as he had been doing then disciplinary proceedings would be implemented. A copy of these should be issued to him at this stage. He would also need to be advised that drinking on duty/when in control of his motor car constituted Gross Misconduct and this could result in his dismissal.

Corrective action would be agreed and confirmed in writing (in confidence) and the situation monitored. If the salesman admitted to a more serious problem (such as alcoholism) then further advice would need to be sought.

If the salesman did not correct his ways then you would be advised to refer the matter to a HR professional for further advice before taking any other action.


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